Southborough Cable TV Committee Survey for 2018

Southborough Cable Committee Survey

Please Return by November 15

The Southborough Cable Committee is in the process of gathering information to prepare to negotiate the renewal of the Cable TV licenses for Spring 2019. Your response to the survey will assist the committee in the upcoming negotiations. Thank you in advance for your participation. Barry Rubenstein, Will Warren, Kathy Wilfert, Cable Committee members.

0. Please tell us the name of the street you live on. (Street name only, no numbers.)

1. Do you subscribe to any of the cable TV providers in Southborough? Please indicate which one(s).

Verizon

Comcast

Charter

2. In how many rooms do you make use of cable TV?

3. Which cable TV services do you have? (Check all that apply.)

Basic-Level Channels

Basic & Medium-Level Channels (70+)

Basic, Medium, & High-level Channels) (200+) (No pay channels, e.g. HBO, Cinemax, etc.)

Pay Channels

Don't Know

4. Do you subscribe to or own any of the following TV services / devices on a regular basis? (Check all the apply.)

Netflix

Hulu

Amazon Prime

Other

5. How many years have you been a cable TV subscriber? (Round up.)

6. How would you rate the current cable TV service?

	Excellent	Good	Fair	Poor	No Opinion
Quality of Picture	Quality of Picture - Excellent	Quality of Picture - Good	Quality of Picture - Fair	Quality of Picture - Poor	Quality of Picture - No Opinion
Quality of Sound	Quality of Sound - Excellent	Quality of Sound - Good	Quality of Sound - Fair	Quality of Sound - Poor	Quality of Sound - No Opinion
Quality of Cable Equipment	Quality of Cable Equipment - Excellent	Quality of Cable Equipment - Good	Quality of Cable Equipment - Fair	Quality of Cable Equipment - Poor	Quality of Cable Equipment - No Opinion
Billing Accuracy	Billing Accuracy - Excellent	Billing Accuracy - Good	Billing Accuracy - Fair	Billing Accuracy - Poor	Billing Accuracy - No Opinion
Channel Offered	Channel Offered - Excellent	Channel Offered - Good	Channel Offered - Fair	Channel Offered - Poor	Channel Offered - No Opinion
Value for the Money	Value for the Money - Excellent	Value for the Money - Good	Value for the Money - Fair	Value for the Money - Poor	Value for the Money - No Opinion
Additional Comments On Cable Quality:	Additional Comments On Cable Quality:

7. How would you rate the current cable TV customer service?

	Excellent	Good	Fair	Poor	No Opinion
Timeliness of Responses	Timeliness of Responses - Excellent	Timeliness of Responses - Good	Timeliness of Responses - Fair	Timeliness of Responses - Poor	Timeliness of Responses - No Opinion
Quality of Customer Services Rendered	Quality of Customer Services Rendered - Excellent	Quality of Customer Services Rendered - Good	Quality of Customer Services Rendered - Fair	Quality of Customer Services Rendered - Poor	Quality of Customer Services Rendered - No Opinion
Speed With Which Issues Were Resolved	Speed With Which Issues Were Resolved - Excellent	Speed With Which Issues Were Resolved - Good	Speed With Which Issues Were Resolved - Fair	Speed With Which Issues Were Resolved - Poor	Speed With Which Issues Were Resolved - No Opinion
On average, how many times did you contact customer service before the issue was resolved?	On average, how many times did you contact customer service before the issue was resolved?
Additional Comments On Customer Service:	Additional Comments On Customer Service:

8. In the past year, how often did you experience cable TV outages?

Only in Bad Weather

Seldom or Never (less than 5 times per year)

Occasionally (5-10 times per year)

Frequently (more than 10 times per year)

Additional Comments On Cable Outage Experience

9. How often do you watch SAM (Southborough Access Media), the local access channel?

Frequently

Seldom

Never

10. What types of programming do you watch on SAM? (check all that apply)

Local Government Meetings

Education or School Activities

Community Events (e.g., town parades, festivals, etc.)

Current Events

Senior Center Events

Library Events

Don't Watch

13. If you have any additional comments related to cable TV, please list them here.

You are invited (but not required) to voluntarily provide any of the following information about yourself.

Name

Address

Phone

Email

Members of the public are invited to attend Southborough Cable Committee meetings. Check the Southborough Town website for meeting dates and times.

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Southborough Cable TV Committee Survey for 2018

Southborough Cable Committee Survey

Please Return by November 15