Youth and Family Services

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Dear Southborough residents,

At this time, our building is closed to the public to ensure the safety of residents and staff during the Covid-19 outbreak.  However, we would like you to know that we continue to be available to support you during this difficult time.  We will continue to provide the following:

1. Telehealth Mental Health Care:

Current SYFS clients
Our clinical staff will be moving our counseling sessions to a HIPAA compliant telehealth platform for current clients. Clients can use this service via a smartphone or a computer. Our staff will ensure a private setting for themselves during the appointments and while we recommend clients find a private space in their homes and use headphones for appointments, client setting is completely up to each person. Current clients, please reach out to your counselor at SYFS to complete a telehealth consent form and schedule an appointment. Please note clients are also welcome to conduct counseling appointments via a phone call.

Residents not already seeing a SYFS member for counseling services
This is a difficult time for many of us and with the new challenges we face, feelings of anxiety, frustration, and sadness may be growing. If you are in need of a mental health professional to talk to during this time, please consider talking to a member of our clinical staff. We employ two Licensed Mental Health Counselors and two graduate level mental health counselors. To start this process, please contact our Assistant Director, Meaghan Eiland on her work cell phone at 774-249-1545. With no way to gauge the level of need and interest in this service, we ask for your patience and understanding as we will be doing our best to support the community.

2. Emergency Assistance:

Our department shares generous funding made possible by the Southborough Community Fund and Southborough Trust Fund Committee with the Southborough Food Pantry and the Southborough Senior Center.  If you find yourself in a difficult position struggling to pay a utility bill, afford or access food, pay for medical expenses, or housing costs and would like to find out if you would qualify for assistance through the Emergency Fund, please contact our Program Coordinator, Shannon Kinayman on her work cell phone at 978-310-1182. Please note funds are limited per household.

3. Resources and Referrals:

Residents looking for services or resources should continue to contact our office. We will do our best to connect you to available resources to help you in your situation. For questions about resources and referrals, please contact our Director, Sarah Cassell on her work cell phone at 774-249-1485.

The Covid-19 virus has created enormous uncertainty and disrupted our sense of normalcy and access to many of our usual coping strategies. We would like to offer a few suggestions in how to take care of yourself during this time:

  • Avoid listening to the news for extended periods. It is good to stay informed but continued exposure to stress-inducing information can be traumatizing to both you and your family members.
  • Take care of your body
    • Find ways to exercise
    • Keep your usual hygiene routines going even when you don’t need to be as presentable as you usually would when leaving the house
    • Maintain a well-balanced diet- fit in fruits and vegetables where you can
    • Ensure you continue to have good sleep habits -8 hours and following a schedule
    • Avoid drugs and alcohol as go-to coping strategies- with fewer coping strategies available, many of us may engage in more substance use than usual. Be very mindful repeated and frequent use of drugs and alcohol can lead to dependence and addiction.
  • Be kind to yourself and be flexible with your expectations for yourself, your family members, your house, and your relationships with others.
  • Practice social distancing measures but find ways to connect with others through methods such as phone calls, letters, and Skype.

As stated earlier, our staff remains committed to serving residents of Southborough as best we can. Please don’t hesitate to reach out to us with questions. Below is a list of contact information for each of our staff members:

Sarah Cassell, Director, LMHC
[email protected]
Office phone: 508-481-5676 ext 1 (will return messages received here between 24-48 business hours)
Work cell phone: 774-249-1485 (will return messages received here within 4-8 business hours)

Meaghan Eiland, Assistant Director, LMHC
[email protected]
Office phone: 508-481-5676 ext 2 (will return messages received here between 24-48 business hours)
Work cell phone: 774-249-1545 (will return messages received here within 4-8 business hours)

Shannon Kinayman, Program Coordinator
[email protected]
Office phone: 508-481-5676 ext 3 (will return messages received here between 24-48 business hours)
Work cell phone: 978-310-1182 (will return messages received here within 4-8 business hours)

We appreciate your understanding and flexibility during this uncertain time. We will make every effort to communicate any staffing or service changes to you as they occur and ask that you try to reach another staff member if you are not hearing back in a timely manner.

Again, please don’t hesitate to contact us with any questions!


Sarah Cassell, LMHC


Our Mission

Southborough Youth and Family Services is a department of the Town of Southborough and a human service resource for the community. The department provides support to the youth, families, and individuals of Southborough and develops programming to foster a caring community.

An Overview of our Services
Youth and Family Services Video

Staff Contacts

Name Title Phone
Sarah Cassell Director, LMHC (508) 481-5676 ext. 1
Meaghan Eiland Assistant Director, LMHC (508) 481-5676 ext. 2
Shannon Kinayman Program Coordinator (508) 481-5676 ext. 3